Ezedial exercises talent by capturing customers’ attention within the first sentence. We excel in lead generation by attracting prospects and converting them into appointments or sales. We develop scripts, we use data to find valid contacts, and build a pipeline of targeted prospects that we nurtured then close.
Lead Generation and Qualification is profitable for all types and sizes of business, and for B2B and B2C campaigns. We don’t just qualify everyone; we qualify the right people that are laser targeted by our clients’ needs. Lead generation and qualification has been proven to be an integral part of business growth. Communicating with customers and prospects with a direct and knowledgeable approach is the key driving force to sales and appointments booking in any industry. It is required to have a sense of responsibility and effort in order to grow. With our thorough research across the chart we make it easy by providing our customers with quality leads to work with in order to optimize results. This provides an opportunity to increase brand awareness, build and strengthen relationships, then ultimately win customers over.
We change and evolve as the world is evolving. We open the gateway to truly resolve customers troubles in their business by: Generating strong and quality leads, high volume of leads, and increasing business and income.
A verified database of leads is key to success and rapid growth for each business with progressive revenue in a very short time. The target is always the decision makers laser targeted by industry, location and titles. Each call is very important, when a gentle push is required we turn a “no” into “yes”. Navigating through the proposition to targeted decision makers we identify challenges our prospects face repeatedly to improve on the development of our prospects. Our clients have a gold mine opportunity with Ezedial as we provide valid leads as well as nurture them into qualified appointments.
What we deliver:
– Client satisfaction
– Call recording on request
– Amazing & High-quality results
– Opportunity to listen to agents “live” on each call
– Opportunity to take over calls or barge in on the back end
– Reports on each call at the end of day
– Statistics
– Color-coded report
Experience is the core of our success! With over 20 years experience in Appointment Setting and sales our accomplishment for your company becomes an easy success. Every call is important to us from the first call of the day to the last. Therefore, ensuring that your company’s values, products and services are recognized on the first call which will leave a footprint for future business.
Ezedial provides experienced, versatile agents who live by the attitude “ get it done right the first time” so all calls are professional and productive. We have many experience in booking appointments for industries such as healthcare, auto, fire, construction, financial services, manufacturing, newspapers, government, legal, real estate to name a few.
After taking the time to gather information on our client’s business. This is our approach within the first five days;
Day 1 – Prepare a contact list, identify call purpose, develop script and workflow.
Day 2 – First attempt of outbound calls
Day 3 – Second attempt of outbound calls.
Day 4 – Third attempt of outbound calls.
Day 5 – Conduct in Depth analysis using charts, graphs and ratios and plan the next steps.
Objective:
Ezedial’s B2B appointment setting primary objective is LISTENING. Listening carefully to the person on the call gives us an idea what approach to take to “turn those no into a yes” or when to call back at a better time. Listening also gives us an idea of what directions to take on a call and helps us to navigate the conversation more effectively and efficiently.
Quality note taking is key especially in cases where e.g. the office manager was replaced, given a different extension number etc. We take notes even from voicemails to fill in the missing pieces. We understand exactly who to connect with based on your industry.
Results:
The end goal is to make our clients happy therefore, we put our acquired experience to work to maneuver through objections to reach our target for success. How do we do that? We use scripts tailored with a banging introduction. As we know the first couple sentences are crucial in grabbing our customers’ attention. Though we are telemarketers we pace ourselves naturally and smoothly. We take each call with a smile and upbeat personality. Our tone and flexibility is our tool that drives success. Every two weeks we look at statistics with our clients as a road map to constantly improve and evolve. You set your goals and requirements and Ezedial will do the rest!
Simply looking for someone to schedule incoming appointments or contact customers to schedule or reschedule their appointment? We can help!
We are fully capable of scheduling open, time-slot, wave scheduling and walk-in,and double booking appointments. Open appointment is a flexible way we provide customers with a specific range e.g. between 1pm-4pm. Customers will be clearly explained that they will be served in the order of arrival or seen within that specific time frame. With time-slot appointments customers will be given available time slots to choose from based on their availability. Wave appointments are used to utilize techniques such as to schedule customers within the first 30 minutes leaving the other 30 minutes for walk-ins. Double booking is the other approach we offer to permit two customers to have the same appointment time slot. This opens a way for customers who have an urgent concern but there is no available time. We delegate strategies to facilitate the convenience of all!
By reaching out to our support team we will assist with the decision making. Our qualified personnel will find answers to complicated questions. Well seasoned customer service representatives are always best as they have the techniques needed to navigate through any conversation in a professional manner. Our professionalism helps us to maintain customer satisfaction and customer retention. We use various CRM systems to keep track of our history and notes. Being properly equipped with the tools we need keeps us excelling.
Agents offering call backs helps with lowering the effort needed to contact and explain again. Customer service with a smile is expected at all times. Politely greeting customers at the start of the conversation plays a vital role in securing a new loyal customer. Building a good relationship with our clients helps with easing pressure and opening up a friendly environment.
Who doesn’t like when a person is helpful and willing to get an issue solved? The answer is ofcourse- we all do. So we ensure that all agents are as helpful and willing to get the job done. Happy customers will return, spend more and become loyal customers. We seek to pass all expectations through professional communication skills by listening closely to what the customers are saying and finding a resolution to the issue at that time.
Market Research can be costly and time consuming especially when companies are not experienced. Ezedial is budget friendly and eliminates the roadblocks as a company who knows how and where to find information tailored to your needs. If you are a start-up medium or large company we will get you off the ground sailing!
Ezedial will gather information about your company’s target audience, clients/ customers to pinpoint how important your product or service will be. We analyze your target audience problems and find the best solution to get your business standing out. One way we analyze is to carry out a SWOT analysis to help determine your company’s weakness, strong points, threats and opportunities.
Market research enable us to:
We conduct research by:
Whether you are a start up with a business idea, medium or large company we can help by directly calling potential customers over the telephone or by reaching out through the internet. We place outbound calls, setup inbound calls, sales and lead generation.
The sectors we cover are:
Banking & Financial Sector
Retail Sector
Government Sector
Travel & Transportation
Healthcare
Ecommerce
Education
Communication
Non-profit
Publishing
The Services we offer are:
Lead generation
Appointment Setting
Appointment Taking
Customer Service
Telemarketing Consulting
Services
Inbound Customer Service
Outbound Retention
Existing Customer Cross-sell and upsell
Technical Support
Industries we cover:
Auto Dealer
Banking and Financial Sector
Retail Sector
Government Sector
Travel & Transportation Sector
Health Care
Ecommerce
Education
Communication
Non-profit
Publishing
Real Estate
Energy
Information Technology
Luxury
CRM’s we integrate:
Ring central
Zendesk
HubSpot
3×3
Five9
LiveAgent
Salesforce
Zoho
Pipedrive
Freshsales
Insightly
And much more
While our agents receive calls coming in from our clients, if it is on a level that needs further assistance there is always a leadership line waiting to handle serious issues that require more work. We put the customer on hold during transfer with the option of background music to create a more relaxed and friendly interaction that will alleviate the pain of hold times.
There are specialists that work off air to handle recording maintenance, clearances, accounting, employee benefits, payroll as well as regulating compliances. They will also cover things related to back-office systems whether manual or automated to prevent control risk. They will work to make sure that the security is always kept up to date. They will also closely monitor the data being received and how it is used to ensure that information does not get leaked to outside sources. In addition, we look into the call flow as well as ensure that there will be no interference when it comes to communication.
These are vital as they help us to better serve our customers and clients. These surveys will be sent after every interaction as well as whenever a new product is available. The survey’s purpose is to help us help the customer. They will come in the form of emails or after a call has ended with an agent they will be prompted to leave a response on how their experience was and what can be done to make it better.
These surveys will be sent in a way to gain information on customers’ thoughts on a product they received and are currently using and what benefits it has given them. This survey will be placed so that everyone can see by applying stars to these so as to say what items are best and what are not. This will make it easier to operate and to make the right decisions when it comes to making new releases.
This holds the responsibility of advertisement using Ads, promotions and deals found nowhere else. There are some customers that do impulsive purchasing and we aim to make these people our main target by offering a deal that is hard to pass on. It is an amazing why to grow as it:
This helps with getting information at a faster rate and with its rapid collection of data and sales that will be beneficial to both sides. This puts us on a different level as customers can also reach us to inquire on a price that we can adjust to acquire better sales.
Ezedial creates leads by embracing technology and customer interactions. These covers collecting, analyzing and converting data. Our first approach is to determine smart and specific goals. This is a great way to start with an end goal in mind. We create a lead management system by gathering information from linkedin, surveys, social media, blogs, and updates. These verified leads are valuable as they are a gold mind opportunity. A report from Hubspot shows 61% of marketers find generating leads a big challenge. Here at Ezedial we make it easy for you by providing you with 100 organic leads to try at the start of your campaign to prove validity
Ezedial will manage marketing processes and multifunctional campaigns, across multiple channels, automatically. With marketing automation, we can target customers with automated messages across email, web, social, and text. By doing this method we can manage email marketing, behavioral targeting, lead prioritization, and personalized advertising. By automating these tasks, we can work better together, provide more personalized, relevant content to prospects and customers, and save time.
By being able to automatically send updates this helps with putting interesting offers to clients. This will help us to improve visibility into campaign performance: Detailed metrics into what is and isn’t working provide the insights we need to make improvements.
Our agents are agile in using advanced communication systems to streamline VoIP. These systems contain greetings that are strategically planned and tailored to meet client’s needs. Agents are trained to route incoming calls, take and send messages quickly, and multitasking effectively through call-flow. Our services are offered 24/7 to facilitate all your business needs. As part of the service we create personalized scripts, messages, answers to possible questions, and predetermined scenarios for quick resolutions.
These inbound services includes:
Ezedial offers call center services virtually and also brick and mortar. The inbound services includes customer service, incident management, incident logging call routing, and inbound answering service. We offer the ability to outsource these services to our brick and mortar locations located in Jamaica, Philippines and Pakistan. We also have highly experienced agents from around the world. All these services give your business the opportunity to diversify while cutting back on expenses.
Ezedial can create a magnificent contact center uniquely for every client. We have the experience in managing agents for short-term, emergency- seasonal and long term projects. For each new campaign we go through in depth training before the project begins. Understanding our clients and their company allows us to create the best approach that adds value. We provide:
Some industries we service includes;
Customer retention plays a crucial role in the success and lasting sustainability of a business. When done right, it can also increase a company’s profits. This is designed to make sure that customers stay with us and to find what may cause a customer to leave and to prevent that from happening in the future. By using different tactics to convert first-time buyers into repeated shoppers it increases the possibility of better revenue. As well, by doing this it maximizes profitability of an existing customer and maximizes their lifetime value. We aim to convince existing customers to keep purchasing their products or services.
Ezedial is keen and lazer focused on upselling to existing clients and keeping them wanting more whether the product is expensive or inexpensive. We increase our clients’ income by implementing a system that upgrades products from old to new, to more expensive ones with more features, better service, and higher value.
Our cross-selling sales technique encourages existing customers to keep buying more. This is usually implemented during and close to ending the call allowing customers to purchase related products, service or extended warranty coverage. We achieve success cross-selling products, link add-ons, trial products, free shipping, rewards and complementary products and services that would benefit the customer.
What do we accomplish from cross-selling and upselling:
We capitalize on growth after using analytics, statistics and ratios. This helps us to determine who the buyers are, where they come from, how to increase sales, who are our biggest competitors, and how to get ahead. In addition, we implement discounts, loyalty programs, follow-up with customers experience
We take into consideration technical issues that may occur at any time and with the tools already on hand we can fix any issue. We offer this point of contact to solve all issues through phone, text, and chat. This creates a line of communication between customers and eases any frustration that comes about. We always win with our approach of being calm, patient and compassionate at all times and during the duration of every call.
productive business earns more client