Ezedial pride dealerships both small and large. With new contracts, we collect our client’s database and set it up in our system. Then call customers whose vehicle is 2-6 years old and offer them an upgrade to a new vehicle. Our system works very well with a ratio of 1 to 2 sales in 5 appointments. We’ve worked with companies such as Honda, Mazda, Hyundai, Lexus, BMW, and Toyota and excelled in each campaign.
We know the market is very competitive and got a big hit during covid therefore, we work hard to encourage the loyalty of customers with discounts, loyalty points and other incentives. We know that customers love the idea that representatives are working onsite therefore we have creative ways of getting through to customers and grab their attention.
We focus on maintaining high energy and versatility over the phone, follow up on appointments if needed, measure and send report of our performance, establish a positive, enthusiastic, professional and ethical mannerism from the first call to the last.
Banking & Financial Sector has gained strengths over the years and is always in need of customer support. With relief benefits being cooled off, the government works closely with banks to support those business owners who are hiring people that are eager to get back to work, even more so to start their own business.
Banks are shaping up to the idea of automation, digitization and virtualization of their services in order to reduce costs, these plans that are already set in motion is due to the pandemic crisis. This brought an increase in the use of technology and call centers. We are here to help set this into stone and help you cut back on costs particularly in this new world of uncertainty.
Ezedial serves retail sectors such as phone, DIY, department stores, electrical, grocery, and much more. We’ve seen that retail industries have been steadily growing each year and therefore has plenty need for call center like us to deliver on customer service.
We provide retail sectors with a digital presence, with calls being handle professionally and respectfully. We recognize that customer preference is a huge factor for growth in this industry. For this reason, we provide effective management of customer presence in each channels with the use of data to collect essential information. With decades of experience in the retail sector we know how to keep customers happy with loyalty rewards, gift card, and discounts.
We give our clients the golden opportunity to let us incorporate the best systems for voice, live chat, emails and social media to offer personalized attention with each interaction. This welcomes the avenue of not only improved customer satisfaction buy staggering sales.
All aspects of government sector are facing several challenges at once. This includes rising gas and housing prices, financial uncertainty, stocks plummeting, decaying infrastructure, lack of accountability and the list goes on. Government sectors are also an integral part of the economy with a great need of assistance behind the scenes.
Ezedial’s team works across a broad range of industries and sectors within the government. We assist with customer service, incoming inquires, after hours, resource connection, interviews, appointments, emailing, surveys, global mobility and more. Public sectors we work with includes healthcare, public transit, infrastructure care, justice, labour, public education, and directly with the government
After a big hit due to Covid-19 travel and transportation are now on high demand. Demand for travel is on the rise making way for recovery. We do well to assist with bookings, reservations, refund, cancellation, customers service among other travel services.
Travel sectors that we cover are hotels, airlines, rail, mass transit, car, cruise lines, air freight and trucking. Our customer service team are trained to handle volumes of calls, very adaptive to every personality in a professional and respectful manner.
As the health care industry exploded during Covid-19, clients choose Ezedial for many reasons:
Our consistent performance, proactive outreach, affordable fees, global management, advanced technology use and accountability to service. These are all the advantages that are very critical and has become extremely important to healthcare. We handle calls pertaining care questions, appointments, outbound communications, prescription fills, reminders, surveys and management of important information.
As the demand for patient interaction grows, more providers seek Ezedial to partner. We have a call center strategy in place for hospitals, clinics, dental offices, chiropractors that moves things in place to a positive direction. We provide patients with information on health, to connect with healthcare resources, services, and critical information that patients need. We are mindful that this service can be sensitive to patients and so we handle with tact, empathy, professionalism and respect.
Easy way to promote visitors is through a 24 hours call center like Ezedial that will work as an extension of your business. We are the telephone presence behind every online business. Online business has recognized they have a need for traditional customer service in order to thrive. By partnering with Ezedial you will provide professional and courteous support your customers expect from you.
We are 100% customized for all your needs for full operation. This reflects from the way our agents greet your customers to the vast level of customer service we offer. We also assist with order placing over the phone, through chat and email correspondences. Whatever your call center needs are, we will dedicate our efforts, so you achieve it.
We offer a vast variety of support services to education sectors to ensure that the education process runs smoothly without disruption. As traditional schooling evolves so does Ezedial. We are here to help with the challenges education providers have by providing skilled customer service and technical support during peak hours, provide technical support to students, staff and faculty, assist international students to transition online and designated campus, provide qualified data, IT support, system upgrades, and mobile technology.
We service institutions such as:
Services we specialize in are:
Inbound and outbound enrollments
Inbound customer service
Admissions
Mobile app support
Live chat and email
Sms/text and social media
Digital web lead opt in
New students’ services
Parent and educator support
Online training services
Loan processing services
Financial Services
Application processing
Lead aggregator support
Student counselling
Let’s joint hands together for a stronger well rounded better version of you!
The number one practice around the world is that everyone wants to stay connected with friends, family, work mates and school mates. Ezedial is fast paced, up to date, and excellent in customer satisfaction and cost effective.
We create a customized call center solution for companies in the communication sector to fit their needs. We support radio stations, internet providers looking for 24-hour support service, phone providers, cable, and internet companies. The benefits of using us apart from reducing costs, with our top-notch customer service you will stand out among the competition. We will go above and beyond for you by customizing call scripts that works, well written notes from calls, logged call records, and making sure that the high standards of communication are being met.
Customer service is important for non-profit organization too. We go above and beyond to give amazing customer service to retain customers for life. We service calls to assist volunteers, program participants, and donors. We identify hot prospects, and convince them to take the next step, we take note of volunteer’s sacrificial efforts and make sure that their goals and achievements are met.
Non-profit organization often receive a high volume of complains than a for-profit business mainly due to poor customer service. We will respond to your clients with politeness and calm through each phone call.
We appreciate our clients in radio, television, newspapers, magazine industry, and books. The arrival of the internet has posed a threat to these industries with public access. The lack of self-regulation has provided construed, twisted information, copyright infringement, unsourced and unreliable content, some fake news that even spiral out of control.
We help publishing companies to:
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Agriculture:
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Public services:
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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